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BANGOR, Maine – August 13, 2024 – titleLOOK by Mainspring Services^®  has announced a new “Select and Share” feature for titleLOOK^®, the leading SaaS platform in the title insurance industry for automated title review and knowledge curation. This new feature allows title agents to effortlessly highlight specific sections of the title commitment, such as individual exceptions, and seamlessly send requests directly to their curative and underwriting resources. Agents can add detailed notes and include supporting search documents, with options to send via API integration or traditional email notifications.

“This feature is a significant advancement for title agents making curative and clearance requests,” said Andrea Weber, Director of Client Services for titleLOOK. “Combined with the titleLOOK curative assessment automation, agents can now precisely pinpoint the sections needing review, eliminating the need to send entire documents. This enhancement greatly improves efficiency and quality in the review process.”

Bill Boyington, CEO of Mainspring Services, added, “When we launched our SaaS offering three years ago, we began to redefine what ‘docs to data’ digital title could achieve. Today’s announcement underscores our commitment to transforming title reports into a standardized data format and deploying innovative solutions.”

All titleLOOK users can choose to enable the new feature immediately as part of a system upgrade to the previous Share feature.

BANGOR, Maine – June 1, 2024 – titleLOOK^® by Mainspring Services^® announces the release of AI enhancements for the curation of its ground-breaking knowledge model for the title industry. Leveraging the advanced capabilities of Azure AI services, this innovative upgrade significantly reduces document-to-data classification time and also results in a more comprehensive taxonomy of the underwriting language and the curative actions essential for effectively cleaning title.

“The titleLOOK platform was developed from the understanding that title agents are not just document gatherers, but knowledge providers who assemble relevant data, take action against defects, and communicate the clearance effort to all parties involved in the transaction,” said Matt Johnson, Director of Product for titleLOOK. “The deployment of AI assistance empowers our subject matter experts to more quickly and accurately curate the knowledge embedded in the exceptions, requirements, and notes language of title commitments and policies.”

This upgrade is another step in titleLOOK’s ongoing commitment to improving efficiency and accuracy in the title industry. By utilizing AI, titleLOOK enhances the ability of title agents to process complex documents and deliver actionable information and insight. This not only speeds up the transaction process but also ensures higher quality and reliability in the data provided.

While the titleLOOK® knowledge model is currently exclusive to the platform, Mainspring Services is planning to extend access to other industry vendors. This includes title plants, search & exam programs, and starter exchanges, enabling them to integrate advanced classification into their products. This collaborative approach aims to set new standards in the industry, promoting innovation and excellence across the board.

BANGOR, Maine – October 10, 2023 – – titleLOOK^® by Mainspring Services® is now offering automated title review to lenders, GSEs and other organizations in the mortgage banking sector. The Software as a Service (SaaS) solution reviews title reports from any underwriter or title agent to provide automatic and consistent analysis, as well as digital data that can flow on to other programs and processes. titleLOOK was launched in 2021 and was quickly implemented by title insurance underwriters and agents, a market that the company will continue to serve.

Due to the various formats and quality of title reports that lenders receive, title review is normally a time-consuming process. titleLOOK extracts previously inaccessible information and converts it into standardized digital data. Once digitized and organized, title information is examined against titleLOOK’s deep knowledge library as well as customizable factors that lenders may determine (Examples: proposed insured, lack of access exception, survey coverage requirements).

To bolster its capabilities in the sector, titleLOOK has named Liz Taylor to the position of Director of Lender Services. Taylor has more than 19 years of experience in the mortgage space, most recently in the role of Product Owner, Title and Closing Technology for Rocket Mortgage. Taylor is the second personnel addition titleLOOK has made in recent months to bolster its lender expertise; in August the company named Jeremy Potter to the role of President.

“titleLOOK launched as the digital title standard, but I didn’t fully understand what that meant until I was able to dive into the solution from a lender’s perspective,” said Potter. “The content of a title report is critical to lenders but can also be easily misunderstood from outside the title industry; it’s originated by different production systems, with distinct legalese and other verbiage, and is delivered in various file formats, including scans. titleLOOK is an absolute game changer in that it can take all this variability, standardize it, and run it against our knowledge and your rules. Lenders receive automated decisions, analysis, and risk categories, among other outputs, that add tremendous time savings and value. This is the solution lenders didn’t know they needed and I cannot wait to share the good news,” Potter concluded.

titleLOOK will also be available to run back title review and portfolio review to analyze existing title policies. Managers can assess risk against current standards, scorecard partners and pull standardized title information into other systems. The titleLOOK team will be meeting with lenders and other industry stakeholders at this year’s MBA Annual Convention and Expo.

BANGOR, Maine – August 17, 2023 – – titleLOOK^® by Mainspring Services^® has named Jeremy Potter to the new position of President. Potter had previously been working with titleLOOK as a strategic advisor. He most recently served as Stavvy’s VP of Product Strategy and prior to that held the role of Senior Director, Capital Markets for Rocket Companies. Potter currently holds Board of Directors seats for CATIC Financial Inc., bundle, a Knox Capital company and the Massachusetts Mortgage Bankers Association (MMBA).

“Given the cost and value of title insurance, everyone in the buying, selling and financing process should understand the risk and coverage associated with each report; titleLOOK is uniquely positioned to provide this analysis to agents, underwriters, lenders and GSEs, and of course, to buyers and sellers,” said titleLOOK President Jeremy Potter. “We’re seeing real estate FinTech really reach new levels and I couldn’t be more excited to join the group that has finally cracked the code to seamlessly integrate title into this ecosystem. titleLOOK delivers immediate savings to the creation of a title commitment while also better communicating risk and coverage knowledge to all parties throughout the real estate financing and closing process,” Potter concluded.

“Title insurance is where titleLOOK provides immediate business value to agents and underwriters, but the knowledge we’re identifying and exchanging is crucial to so many other parties,” said titleLOOK CEO Bill Boyington. “We are very fortunate to add Jeremy to a leadership role with our company as we continue to grow our technology and partnerships to benefit the industry as a whole,” Boyington said.

titleLOOK by Mainspring Services launched in 2021 and was quickly implemented by both title insurance underwriters and agents to automatically hyperlink title documents, provide a branded and intuitive web-based deliverable, grade and color-code commitment and preliminary title reports, and instantly review documents to reduce turn times. titleLOOK offers many additional features that improve operational efficiency, increase customer satisfaction and brand loyalty and to ensure that valuable data and insights are captured and flowing to other software, systems and stakeholders.

Potter earned his Juris Doctor (JD) from the University of Connecticut School of Law and his Bachelor of Arts degree from the University of Mary Washington. He is a member or the American Bar Association (ABA) as well as the Connecticut Bar Association (CBA). Jeremy lives in Detroit, Michigan with his family and is passionate about transforming the Rust Belt stigma into the Next Belt reality through real estate innovation and inclusion. Jeremy is planning to attend October’s MBA Annual tradeshow and conference in Philadelphia with other members of the titleLOOK team.

BANGOR, Maine – August 23, 2022 – – titleLOOK^® announces a new quality control (QC) feature that instantly analyzes all title reports for specific phrases, exception types and customized clearance scores. The feature can also target sub-sections such as legal descriptions, notes or requirements. The alerts are delivered on-screen via titleLOOK reports, through cover pages of PDF/DOC reports, or via real-time email, text and API integration.

“Many clients want to check for specific phrases that get overlooked during the review stage. We solved for that and went steps further by adding curative knowledge to the monitoring as well. The result is a first-of-its-kind alerting service for each report produced by an underwriter or agent.” said Bill Boyington, CEO of Mainspring Services, the creators of titleLOOK.

These alerts are grouped into three main categories: Analysis, Audit, and Action.

Analysis Alerts are produced when specific criteria are present in the report. Client administrators set rules to search the entire report or sub-sections to identify individual exceptions, flags, tags, legal phrases, effort scores, etc. Examples include No Mortgages Found, Lack of Legal Access and Construction/Loss of Priority.

Audit Alerts are activated when specific criteria are not present in the report. This identifies reports produced outside of underwriting guidelines, which can lead managers to increase staff training, or act as a signal that claims may arise from insufficient legal language. This category also monitors criteria in search documents such as plat maps and CC&Rs, which often require government and/or underwriter disclaimers. Examples include CC&R language in California and survey images in North Carolina.

Action Alerts are created to guide users through the curative action required for given exceptions or requirements. This clearance knowledge – including the steps to follow, the blank forms to complete and the parties to contact – is made available via titleLOOK reports. Examples include FinCen Reports, Statement of Information, Affidavits of Non-Production, Uninsured Deed and Certification of Trust.

“This feature is immediately available to clients in all 50 states and is the first in our series of Underwriting 2.0 releases scheduled for the remainder of 2022. This release showcases the deep industry knowledge that our company is creating solutions from. Underwriting 2.0 is just getting started.” Boyington concluded.

The next titleLOOK release will focus on the management and version history of the overall underwriting language used by title underwriters and agents. Throughout the industry, this language is usually managed with multiple spreadsheets and then siloed into a title production system. titleLOOK aims to make that language manageable, actionable, and exchangeable between underwriter and agent.

BANGOR, Maine – February 16, 2022 – – titleLOOK^® by Mainspring Services has integrated new features to enhance the platform’s marketing automation offerings. titleLOOK automatically hyperlinks supporting documents into title commitments and other title documents, and creates a LOOK view to deliver title reports digitally. The LOOK view is branded for titleLOOK customers and web-optimized to look great on any device. The new marketing automation features add customization options into the LOOK view and enhance the way users share, follow and interact with digital title reports.

Included in the new marketing automation features is an advertising feature. More than a million unique LOOK views are created annually, and they are linked in title reports and shared by email, creating a large and segmented audience of realtors and home buyers. The advertising suite includes in-platform space, interstitial modals, as well as flexible options in the share and follow emails. titleLOOK also offers in-platform video and the opportunity for customers to embed their own resources; examples include wire fraud warnings, helpful tips and explainers, forms and closing checklists. Custom buttons are also available, including social media links and a widget that integrates with complementary industry solutions like Feedback Automatic™, powered by TitleTap^®, to automate customer feedback surveys and share positive reviews.

“As a SaaS (Software as a Service) solution, we’re always looking to bring to market options that make our customers look good and, most importantly, provide automated tools to drive their business objectives,” said Matt Johnson, director of product strategy for Mainspring Services. “These new features derive from our own market research, but also from listening to our customers’ feedback. titleLOOK has always been a game changer from a sales and marketing standpoint in the way it delivers title digitally, but these new features really take it to the next level. Our development team has worked hard to make this possible and we are elated to immediately offer these features to our customers,” Johnson concluded.

Advertising opportunities are immediately available to groups looking to reach realtors, new home buyers, and even title companies and lenders. The titleLOOK team invites prospective customers and advertisers to learn more with a personal demo by visiting titleLOOK.com/contact-us.

BANGOR, Maine – November 30, 2021 – – titleLOOK^® by Mainspring Services has launched new review and reporting automation features that eliminate the manual title review process. titleLOOK is a Software as a Service (SaaS) solution that provides a complete hyperlinking solution that learns as customers use it and publishes the title package to a branded, mobile-web format within seconds. The new features are immediately available to titleLOOK customers throughout the United States.

titleLOOK works with PDF or Word documents from any production software and transforms the title package into a digital format that works on any device. Through titleLOOK’s unique approach to codebook and clearance information management, all relevant sections of the commitment are extracted, summarized and categorized as red or yellow flags based on customer or underwriter qualifications. The platform’s new features also include daily reports of red or yellow flag exceptions and requirements. These reports provide immediate visibility and intelligence that allows management to properly direct difficult title clearance tasks to the appropriate employees.

“As automation continues to improve the search, exam, and decision processes in the title industry, the subsequent review and clearance steps have remained relatively unchanged,” said Mainspring Services CEO Bill Boyington. “Most employees still manually review the title commitment to identify exceptions and requirements that may delay clearance timelines. These red-flag items are then manually communicated through multiple communication channels. The result is a lack of transparency, longer timelines, and more errors in the title clearance process. Our new features directly address these problems, and we are thrilled to deliver them to our customers,” Boyington concluded.

BANGOR, Maine – November 9, 2021 – – titleLOOK^® by Mainspring Services has named Andrea Weber as the company’s new Director of Client Services. titleLOOK was formally launched in March of this year as the title industry’s first post-production software. titleLOOK automatically hyperlinks title commitments and creates a digital title web ‘LOOK’ that works on any device.

Weber has more than two decades of executive leadership experience in commercial title, including as Vice President and Director of Operations at Fidelity National Financial and Director of Operations at LandAmerica.

“titleLOOK software is deeply connected to our customers’ knowledge through their commitments, codes and operations,” said Mainspring Services CEO Bill Boyington. “It’s key to our success and to our customers’ success that our leadership team is comprised of the foremost experts in the title industry. Andrea certainly fits the bill. We are excited to welcome her to our team and look forward to her supporting our technology and our customers as we continue our rapid growth.”

“After two decades of managing title operations, I finally found the missing piece of technology in titleLOOK that creates the digital standard,” said Weber. “And that’s why I couldn’t be more enthusiastic about joining titleLOOK – our solution is really one that the industry has needed for years. I’m passionate about our product and our vision, and the opportunity to join a fantastic team of forward-thinking technologists and title veterans alike,” Weber concluded.

BANGOR, Maine – March 10, 2021 – – Mainspring Services has announced titleLOOK^®, the company’s Software-as-a-Service (SaaS) offering that streamlines the title production process and creates a new web-based standard for title commitments and preliminary title reports. titleLOOK works with both PDF and DOC file types that are exported by any production software. The application automatically hyperlinks the report to the relevant search documents, summarizes title exceptions, grades reports and alerts users to curative tasks.

“This technology is a major step forward for the space, creating a truly digital format for the industry’s most important deliverable, its commitment to provide a title policy for the transaction,” said Bill Boyington, CEO of Mainspring Services. “The title industry is not simply a data provider, but rather a knowledge provider. That knowledge – to assemble relevant information, identify defects and take curative action – has always been locked away within traditional document formats. titleLOOK unlocks this powerful knowledge and makes it available digitally, leading to new and exciting opportunities.”

While titleLOOK’s digital presentation and data opportunities represent major upgrades for the industry, the benefit of hyperlinking automation continues to be a driving force for the platform’s adoption. Hyperlinking was identified as an unresolved issue at last year’s American Land Title Association (ALTA) 2020 Springboard event and recognized as a very time-consuming process for many agencies. This is especially relevant for commercial commitments which often contain hundreds of supporting search documents. The automatic hyperlinking feature in titleLOOK completely solves this pain point and provides a transformative user experience for the transaction.

“Through industry collaboration, we quickly learned that title companies are looking to drive business development and increase brand loyalty through client engagement,” Boyington went on. “Our platform offers content management options, including custom branding, educational tips that are customized by user type, easy access to document bundles, and a format that looks great on any device. This keeps users engaged throughout the clearance process; it’s a big win, not just for those in title and escrow, but for lenders, real estate agents and consumers, especially,” Boyington concluded.

Mainspring Services was organized in 2016 and prides itself on innovating from a deep understanding of the title and escrow industry. titleLOOK is the company’s first SaaS offering and is immediately available to all underwriters and independent title agencies. The titleLOOK team will be showcasing the offering at American Land Title Association (ALTA) 2021 Springboard as an exhibitor.